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There are 2 simple ways to delete your AiSensy account.
If you wish to shift back to WhatsApp messenger or WhatsApp Business App, then kindly follow the below steps:
1. Downgrade your WhatsApp Business API number
2. Cancel your AiSensy Plan.
However, if you wish to switch to a different WhatsApp API provider, then you need to follow the two steps listed below:
1. Submit a request to disable 2FA
2. Cancel your AiSensy Plan
Case 1: Shift back to WhatsApp messenger/ WhatsApp Business App
Step 1. Downgrading WhatsApp Business API number
1. Go to your Facebook Business Manager
The first step to downgrade your WhatsApp Business API number is to open your Facebook Business Manager account.
2. Open Business Settings & choose WhatsApp Accounts from the left panel
3. If you have multiple WhatsApp Business API accounts, select the one you want to downgrade.
4. Go to 'Settings' & scroll down & click on 'WhatsApp Manager'.
5. Click on 'Account Tools' & choose 'Phone Numbers'.
6. Click the trash bucket icon to downgrade your WhatsApp Business API Account.
It takes anywhere between 24 hours to 30 days for your WhatsApp API number to downgrade successfully.
Note: Downgrading your WhatsApp Business Account is now a Reversible process. You can re-create a WhatsApp Business API account using the same phone number. But, you'll permanently lose all data including messages, contacts & more stored in the WhatsApp Business API account.
Once your WhatsApp Business API number gets downgraded, go ahead & cancel your AiSensy Plan.
Case 2 - Switch to a different WhatsApp API Provider
If you wish to switch to a different WhatsApp API provider, these are the 2 steps you need to follow:
1. Submit a request to disable 2FA with AiSensy customer support
2. Cancel your AiSensy Plan
Submit a Request to Disable 2FA
Note: Skip this & move to the next step if all you want is to switch back to any of the WhatsApp Apps.
To shift to a different WhatsApp API provider, you'll need to disable 2-Factor Authentication with AiSensy.
This process will require you to submit a request by connecting with our support team available on our website via Live chat, call or email. You can also contact our team from here👉 https://m.aisensy.com/contact-us/
Cancel your AiSensy Plan
Last, you'll need to cancel your AiSensy plan to ensure that you aren't charged in the upcoming months.
1. In Manage, go to Billings & Usage
To cancel your AiSensy Subscription, you first need to go to Manage & click on Billings & Usage.
2. Scroll down & click Cancel Plan
Now, scroll down on Billings & Usage page & click Cancel Plan as shown in the below image.
3. Press 'Confirm'
A pop-up will appear re-confirming if you really wish to cancel your AiSensy Subscription. Press Confirm to cancel your Monthly/ Yearly plan. '
Note here that since all AiSensy plans are pre-paid, your plan will continue to work until the term ends which in the below case is 5 November 2023.
We're sad to see you go. Kindly fill out this feedback form to help us improve AiSensy for you.
Things to know before cancelling your plan
Ending your AiSensy subscription doesn't automatically delete your WhatsApp Business API account. You'll still need to downgrade your WhatsApp Business API to go back to using the normal WhatsApp App.
The data in your account will still be there till you downgrade your WhatsApp Business API number. But, once you downgrade your WhatsApp Business API number, all your data will be permanently deleted & can't be restored.
The plan will continue to work till the next billing date. E.g. - Your monthly plan activates on 3rd Jan 2023 & you cancel your subscription on 23rd January. The plan will continue to work till 3rd February after which your subscription will end.
No refunds will be issued for cancelled subscriptions. Once your plan expires, the WhatsApp Conversation Credits in your account will also expire. Make sure to use them before your subscription ends.
All pending payments in your AiSensy account must be settled before you can cancel your plan.
You can reactivate your subscription anytime. If you have downgraded your WhatsApp API by then, you'll have to re-apply for the WhatsApp Business API.