Wish to automate your Customer Support and Sales on WhatsApp?

The AiSensy Flow builder now allows you to create Static chatbots hassle-free with its Drag & Drop flow builder.

This tutorial will tell you how to create a Drag and Drop Chatbot using AiSensy's Flow Builder.

Before we dive into how to create the Chatbot, let's first understand the types of messages you can create & share using the flow.

Now, let's go ahead and show you how to use Flow Builder to create a Chatbot using AiSensy's Flow Builder.

Creating Chatbot using Flow Builder is extremely easy. All you need to do is choose the necessary element (like Lists, or single products) and drag & drop the relevant elements onto the builder.

Let's create a simple Chatbot for an Ecommerce website. Follow the steps below to create your first Drag and Drop WhatsApp Chatbot via AiSensy.

The very first step you need to do is Unlock the Flow Builder. Flow Builder is an Add-on feature you need to purchase to unlock or claim your 14-day free trial (for existing and new users).

Now, go to Flow Builder and click Create Flow to create the flow for your WhatsApp Chatbot.

Clicking the button will open the Flow Builder. Here, you can build the complete flow for your WhatsApp Catalogue.

To start creating your flow, you first need to add Keywords to the "Flow start" element that will trigger the Catalogue flow.

Enter common keywords like Shop, products, and e-commerce depending on what your users enter most to ensure the catalogue gets triggered.

In the below image, we've added multiple keywords that will trigger the chatbot, like 'hi', 'Hello' etc.

Next, drag & drop another element from the Content block or stretch a thread from the "Flow Start" element and choose another element.

Since we need to provide multiple options to the user, we've chosen the "List" element.

Building a Chatbot with AiSensy is as easy as it can get. All you need to be careful about is choosing the correct elements from the Content block and linking it to the right element using threads.

It's that simple!!

In the below image, you can see that we have created a chatbot in which the end goal is to showcase the relevant products to the users and hot deals currently active.

You can see that we have different responses based on the user's reply. If they reply with 'View all products', they'll receive a Multi-product message with all your products, and if they respond with 'Hot deals', they'll receive a single-product message mentioning the hot deal.

You can make as many changes as you want in the Chatbot. After creating the Chatbot, press 'Save Changes' to save your progress.

Last, return to 'Flow Builder' and enable the Chatbot you've just created.

Congratulations🎊

You just activated your first flow!

This is how the chatbot will work whenever a user enters the keyword that triggers the Chatbot.

This is just an example. You can create a flow with 100s of elements in just one Chatbot.

In the current beta phase, the WhatsApp Chatbot can only respond to queries as per the Chatbot.

This means that if the user responds with a message that isn't included in the Chatbot, the Chatbot won't be able to provide a relevant response.

For such instances, you can set up a Fallback intent. A fallback intent will trigger whenever a user doesn't respond according to the flow.

Here's how to set a Fallback intent👇

Next, add a message that will trigger the Fallback intent. You can set the Fallback intent as text, image, or video.

Once you've set the fallback intent, press Done.

If the user doesn't get the answer to their query from the Chatbot & wishes to talk to a human, here's how you can set up the Chatbot to transfer the chat to a Live Chat agent.

To enable Chat transfer, you first need to add a Talk to Human button to your flow.

Pick the Request Intervention element from the content block to enable the chat transfer and link it with the Talk to Human button.

Users who click the Talk to Human button will move into the Requesting tab on AiSensy's Live Chat page.

Using AiSensy's Flow Builder, you can enable a Chatbot even through a Template message (valid only for Template messages with quick reply buttons)

This means that clicking any of the buttons in the template message will enable the Chatbot.

You can add Chatbot to up to 3 template messages in a single flow. You must create another flow to add a chatbot for more Template messages.

Note: Template messages with Click tracking enabled can't be used for Chatbot Automation.

Click Choose Template in the Flow Start element to enable Chatbot on a template message.

You can choose the template message with Clickable buttons that you'd like to enable a Chatbot on and link it to the relevant element, as shown in the image below.

You can also link your WhatsApp Chatbot with your Click-to-WhatsApp Ads created via AiSensy.

Simply select an active Click-to-WhatsApp Ads Campaign and connect it to the relevant Chatbot as shown in the image below.

You can add Chatbot to only one Click-to-WhatsApp Ads per flow.

This covers everything you need to know about creating a Drag & Drop Chatbot easily using AiSensy's Flow builder.

Still, if you have any queries, don't hesitate to reach the team via Live Chat or by connecting with us directly.

How to use API Calls Request feature in Chatbot Flows?

Go to Flow Builder and click Create Flow to create the flow for your WhatsApp Chatbot.

Follow the below steps to configure API Requests:

1. URL

Specify the URL of the API endpoint you want to communicate with. This URL should resemble the one used in Postman.

2. Request Type

Select the appropriate request type from the available options: GET, POST, PUT, PATCH, or DELETE.

3. Parameters

Users can either provide static values for the parameters or select attributes to dynamically share information within the flow.

4. Headers

Include any necessary headers for your API request. Headers provide additional information about the request, such as authentication credentials or content type.

5. JSON Raw Data

If required, you can send JSON raw data as part of the request body. Users can pass attribute values within the JSON object using the $ sign followed by the attribute name.

Once you have configured the API request, you can click on the "Test" button to send the request and verify its functionality. This will simulate the actual API call and provide you with the response.

After a successful API response, you have the option to capture specific data from the response and save it as attribute values. This allows you to store and use the retrieved data within your flow for further processing.

8. Save the Request

If you are satisfied with the configured API request, you can click on the "Save" button to store the request for future use. This ensures that your request settings are preserved and can be easily accessed when needed.

Within the Flow Builder, you can define block-level actions based on the API response status codes. The available options include "Status Fallback" and "Custom."

1. Status Fallback

Define a fallback action to be executed when the API responds with a specific status code. For example, if the API returns a 404 status code (Not Found), you can redirect the flow to another block or perform a specific action.

2. Custom

Customize the flow based on different status codes. You can add multiple status code redirections to handle different scenarios. For instance, redirecting to a specific block based on a 200 status code (OK) and vice versa for other status codes.

By utilizing the API Request feature in AiSensy's Flow Builder, you can seamlessly integrate external APIs into your conversational flows and automate interactions with external systems.